Professor Claire Hamshire is the Associate Pro-Vice Chancellor, Education and Student Experience, at the University of Salford, UK. She is also an Advance HE National Teaching Fellow and Principal Fellow. Throughout her career Claire has been instrumental in ensuring that universities develop quality processes with students’ perspectives at the centre, with the goal of ensuring student success. Her research interests include first- generation students’ experiences, quality enhancement and learning transitions and she has published and presented research about students’ learning experiences for the last seventeen years.